Printer Offline
- Check that the printer and router are powered on.
- Reconnect the printer to your Wi‑Fi network via settings.
- Restart the printer and computer after reconnection.
Expert Printer Assistance & Troubleshooting
Expert guidance for your printer issues: network setup, quality improvements, hardware fixes and more. Let’s get your printer running smoothly again.
Setup & Drivers
Offline & Network
Paper & Hardware
Scanning
Quality
Paper Jam
- Power off and unplug the printer.
- Gently remove jammed paper from the feeder and rollers.
- Reload clean paper and resume printing.
Scanner Not Working
- Restart the printer to reset the scanner module.
- Ensure the scanner lid is fully closed before scanning.
- Reinstall scanner drivers from your printer’s support page.
Ink/Toner Not Detected
- Remove and reseat cartridges to ensure proper contact.
- Clean the cartridge contacts gently with a lint‑free cloth.
- Update your printer firmware and restart the device.
Streaks or Faded Prints
- Run the printer’s built‑in print head cleaning utility.
- Check ink levels and replace low cartridges.
- Print a nozzle test page to diagnose any blocked heads.
Error Codes (0x…)
- Note the full error code appearing on the display.
- Restart the printer to clear temporary faults.
- Search the code on our site for specific fixes.
Duplex Not Working
- Ensure duplex printing is enabled in printer settings.
- Use paper supported for duplex operations.
- Clean rollers to avoid misfeeds during duplexing.
USB Not Recognized
- Reconnect the USB cable to a different port.
- Install or update your USB printer drivers.
- Try using a new USB cable if issues persist.
AirPrint Not Found
- Ensure the printer is connected to the same Wi‑Fi network as your device.
- Check that AirPrint is enabled on your printer.
- Restart your iOS or macOS device and the printer.
Update Firmware
- Download the latest firmware from your printer’s support site.
- Follow on‑screen instructions to install the update.
- Do not power off during the firmware update process.
Can’t Add on Mac
- Open System Settings > Printers & Scanners.
- Remove any stale printer entries and click the add (+) button.
- Install the latest macOS printer drivers before adding.
Alignment Failed
- Reinsert cartridges and make sure they click into place.
- Run the alignment routine from the printer’s control panel.
- Use plain white paper for accurate alignment results.
Connect Your Printer to Wi‑Fi
Follow our detailed walkthrough to get your printer online quickly and securely.
Learn more →Improve Print Quality
Discover easy tips to fix faded prints, streaks and colour inaccuracies.
Learn more →Frequently Asked Questions
How do I find my printer’s IP address?
On most printers you can print a network configuration page from the control panel. Alternatively, check your router’s connected devices list for your printer’s name and IP.
Why does my printer go offline randomly?
Intermittent connectivity is often caused by weak Wi‑Fi or outdated firmware. Move the printer closer to the router, update its firmware and assign it a static IP address.
Are compatible cartridges safe to use?
Using third‑party cartridges may affect print quality and warranty. Always purchase cartridges from reputable suppliers and perform a test print after installation.
What paper type should I use for photos?
For photo prints choose glossy or semi‑gloss photo paper designed for your printer model. Adjust the driver’s media type setting accordingly for best results.
How often should I clean the print heads?
If you notice streaks or gaps, run the print head cleaning utility once or twice. Avoid excessive cleaning as it uses ink. Regularly printing a test page keeps nozzles clear.