Fix USB Not Recognized
If your computer doesn’t detect your printer when connected via USB, use these troubleshooting tips to restore connectivity.
Step 1 – Reconnect the cable
- Disconnect the USB cable from both the printer and computer.
- Inspect the cable for damage; replace it if it looks worn or broken.
- Reconnect the cable firmly to a different USB port on your computer.
Step 2 – Install or update drivers
- Open Device Manager on your computer and look for unknown devices under “Printers” or “Other Devices.”
- Right‑click the device and choose Update driver or download the latest USB driver from the printer’s support page.
- Restart your computer after installing drivers to apply changes.
Step 3 – Try another cable or computer
- Test with a different USB cable to rule out cable issues.
- Connect the printer to another computer; if it works there, the issue may be with your original system.
- If the printer still isn’t recognized, contact support for further assistance.