Common Printer Issues

Select an issue below to view detailed troubleshooting steps. Each article provides clear instructions to help you resolve the problem quickly.

Printer Offline

Restore connectivity when your printer shows offline status and won't print.

Safely clear paper jams and prevent future occurrences.

Resolve scanning problems on all‑in‑one printers.

What to do when new cartridges aren't recognized.

Fix streaky or light printouts with cleaning and maintenance tips.

Understand and resolve generic error codes displayed on your printer.

Troubleshoot problems with double‑sided (duplex) printing.

Fix issues where your computer doesn't detect the printer via USB.

Get your printer working again with AirPrint on Apple devices.

Learn how to safely update your printer’s firmware.

Troubleshoot when your Mac cannot add the printer.

Resolve alignment errors and calibrate your printer.